Phone Number transfer

[erichmon]

It's been about 24 hours since I requested a phone number transfer. It still hasn't happened and I can't make calls on my phone. From what I've read it should happen within 5 hours. What do I do?

[Dunkman]

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@erichmon wrote:

I did get a text and replied immediately. I can receive calls but not make them.

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@erichmon 

What about data? incoming and outgoing texts? 

You could try a simple reboot of your phone.  Then network reset of phone (note: this will erase any saved Wifi passwords). 

[erichmon]

I did get a text and replied immediately. I can receive calls but not make them.

[hTideGnow]

hi @erichmon 

i guess you will need to message PM support agent using the link provided by @computergeek541  above

[computergeek541]

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@erichmon wrote:

How do I check the provisioning of service? 

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This is not something that you can do yourself. Please use the method provided earlier to contact Public Mobile.

[erichmon]

How do I check the provisioning of service? 

[computergeek541]

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@hTideGnow wrote:

hi @erichmon 

i assume that is a porting in request ?

Did you get a text from the old carrier, did you reply Yes within 90 mins?

and can you receive inbound phone calls, especially from Non-Telus/Koodo/PM phone?  If you cannot the port was not done

It could be an incomplete port.  PM porting support team can help.  I have sent you the porting support team number.  Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call

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Please do not direct customers to call the porting support team phone number for issues such as this as they cannot assist.  It's true that number might not be complete, but in cases of outgoing calls not working, that's unrelated to number porting.  If the port gets completed now (if it's incomplete right now), that would be a bad thing.  With an incomplete port, the customer would otherwise still have access to the phone number at the old carrier. Completing the port now would send the phone number to a non-working Public Mobile service.

[hTideGnow]

hi @erichmon 

i assume that is a porting in request ?

Did you get a text from the old carrier, did you reply Yes within 90 mins?

and can you receive inbound phone calls, especially from Non-Telus/Koodo/PM phone?  If you cannot the port was not done

It could be an incomplete port.  PM porting support team can help.  I have sent you the porting support team number.  Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call

[computergeek541]

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@erichmon wrote:

It's been about 24 hours since I requested a phone number transfer. It still hasn't happened and I can't make calls on my phone. From what I've read it should happen within 5 hours. What do I do?

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The above isn't an issue related to number porting.  Outgoing phone calls should have worked immediately.  This could be an issue with the setup of your account.   Try asking CS_Agent at 
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 to check the provisioning of service on your account.