@hTideGnow wrote:
hi @erichmon
i assume that is a porting in request ?
Did you get a text from the old carrier, did you reply Yes within 90 mins?
and can you receive inbound phone calls, especially from Non-Telus/Koodo/PM phone? If you cannot the port was not done
It could be an incomplete port. PM porting support team can help. I have sent you the porting support team number. Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call
Please do not direct customers to call the porting support team phone number for issues such as this as they cannot assist. It's true that number might not be complete, but in cases of outgoing calls not working, that's unrelated to number porting. If the port gets completed now (if it's incomplete right now), that would be a bad thing. With an incomplete port, the customer would otherwise still have access to the phone number at the old carrier. Completing the port now would send the phone number to a non-working Public Mobile service.
