Payment won't process, won't allow login to submit help request

[dstrelioff]

Website won't take my credit card, same credit card it's accepted for pre-payment for over the last year.  Called Visa, no issue with my card.  Tried to file a support request but the site won't take my login info RIGHT AFTER I CHANGED MY PASSWORD, MULTIPLE TIMES.  This website is garbage, the "service" is garbage, next to impossible to get help with anything. Absolute joke.

[HALIMACS]

@dstrelioff 

AGREE!   Since the self-serve reboot about a year ago there have been many problems accessing the site. It's fine once users are in, but accessing becomes a problem and updating information.

If you can, try a different browser on a laptop or desktop computer with a refreshed screen clear of cookies and cache.

[softech]

@dstrelioff when you submit the ticket, in the end, instead of using My Account login, use 4 digit PIN

or message them directly here instead:

  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

[Handy1]

@dstrelioff @Try again incognito mode / private mode there are cache issues also if you know your PIN number you can try *611

edit if you need help form agent here’s the links 

Getting help from agent

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get                       

Or get help right here in the community

• Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work