Payment was taken twice from my bank account

[Sebastien78]

My account was changed twice for one month 

[tbark]

The moderators will probably ask you for a screenshot of the two payments from your online bank statement as well. You can wait until they ask or provide that in your personal message to them.

[Dunkman]

@Sebastien78

As stated above you can contact moderator for billing question.  It will take 1-2 days to respond.  

In the meantime, did you change plans during the last month?  If you want, you can screenshot your payment history in your self service account (leave the personal account information out).  That might be helpful to determine the billing issues.  

[tbark]

You can contact the Moderator team and they will get it credited to your acct if a mistake was made.

How can you get help with your account, activation, or service?

• Please contact the Community Moderator Team to get gelp with you account.
• They are Public Mobile support employees who can help with your issue (More details).
• Click here to send them a private message.

In your message please include:

• PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

If you have a Porting issue, please also include:

• The number you want to port, PM sim number, old account number, old account name exacly as on bill

Don't know your pin?--provide any 3 of the following:

• Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount

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• Typical response time is between 1-3 hours, depending on message queue, but can be up to 48 hours.
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Additional Useful Information:

• Search PM-GUIDE (remove "-" during the search) to find some informative posts and answers to many common questions about Public Mobile