Payment was not applied to my account

[TallestMonkey]

Hello. I ran out of data recently. So I decided to renew my plan in advance in order to have a new set of 60GB of data all the while keeping the same credentials and plan and so on. So I entered my credit card number, expiry and pressed "Sumbit". My payment was successfully accepted and my credit card list of transactions shows that the amount for the purchase has been successfully debited from my account earlier today when I made the payment. I only recently realized something was wrong when I got off wi-fi and noticed I did not have any data. Also, my data still shows that it has been max’ed. Can you please adjust this for me please?

 

[Dunkman]

@TallestMonkey 

You will need to contact customer service agent to renew your plan earlier.  It is not something that customers can do themselves. You should see extra funds in your available balance. 

[CharlieWhisky]

Hi, you can verify in your account to confirm that your new plan is activated.

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