08-11-2022 04:27 PM - last edited on 08-11-2022 04:39 PM by computergeek541
I reloaded my phone through PayPal Xoom online. It said that the payment was sent to my phone number but the cell phone provider it was sent to was Telus and not Public mobile, this happened twice now in the last week. Why is my phone number saying I have a Telus provider and why hasn't my payment went through when I've paid twice now ?
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08-16-2022 12:59 AM
Did you get your money back from xoom?
I would suggest using stores in the future as they would be a little cheaper than the online vendors. And even more so in AB. But if you only have Paypal...
08-16-2022 12:46 AM
if you like online to buy it here other two site
08-16-2022 12:41 AM
It was a huge mistake on part for not asking questions first. I didn't think I would have to since they had vouchers for Public mobile and Telus.
08-16-2022 12:39 AM
Thank you for the advice Recharge.com worked immediately. I will definitely be using it from now on.
08-16-2022 12:37 AM
I took the advice of another person in the Community and reloaded my phone at Recharge.com. I have no problems. It reloade immediately. I will be using Recharge from now on.
08-13-2022 03:44 AM
That is what I did, and they did not activate my account.
Public Mobile is in the Telus family.
08-11-2022 04:48 PM
if you buy it online there a fees,
no fees at Shell Stations to purchase vouchers
and add to your account by call *611
once connected press (1) then (1) again and enter the 12 digit PIN #,
08-11-2022 04:43 PM
OK thanks
08-11-2022 04:42 PM
Chat bot is completely useless and I can only pay online through PayPal
08-11-2022 04:33 PM
Because Xoom doesn't sell Public vouchers. They only think it's all Telus. They have it wrong. They will refund your money. Go to recharge.com.
08-11-2022 04:33 PM
@Karen2468 hi maybe you should stop using Xoom
contact a cs agent maybe they can help with your issue issue
1. you can open a ticket through Simon here https://publicmobile.ca/chatbot.
2. alternatively you can private message them here
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
check your community envelope for a reply