Payment/service issues related to auto-pay renewals

[Spudster]

There are a number of customers with payment issues this morning relating to failed auto-pay renewals.  

It would be nice if Public Mobile or the @CS_Agent might post an update to this thread to inform the many users experiencing this. 

No need for anyone else to reply with recommendations (I'm not experiencing an impact) -- unless you have direct insight as to cause. 

[EDIT:   Oracles, please kindly do not relegate this to the Lounge - thank you]

[Masterandy80]

Yep same thing here and cannot log in to do anything about it or see what's going on

[softech]

@Spudster  agree... i was to post something like that.  A big enough issue like this, mod shouldn't be quiet like this.

Also , if PM sees their Autopay issue, they should SMS affects users directly , in this case, ask them to manually pay for this payment to avoid service interruption.

[hairbag1]

@Spudster...

some seasoned PM users will manually pay their plan costs a few days ahead of renewal. Put $$ into Available Funds ahead of renewal and then the credit card / debit card doesn't get touched. This seems to make the renewal process happy.  You'll also get the Autopay Reward.

[gdrinnan]

Same thing happening to me!

It seems selfserve.publicmobile.ca is down, not sure what we can do about this.