Payment history is missing

[kaycee1]

I went to go get an invoice, but my payment history only has my last month, nothing else. 

[AK32]

yup app/web should be similar. and i agree, not sure why its set that way, but glad i could help!

[kaycee1]

thanks AK that helped!

i don't use the app but on web its similar, you have to open up filters, the date range is blank, and you have to manually select a longer range.  not very intuitive if you ask me.

[AK32 · Accepted solution]

While using the app, it is auto set to display 1 month. go into Payment History, and hit the white box/sliders in the top right, there you can adjust the date range to display from 1 month, up to 9 months.

[eddieO]

@kaycee1 if you reach out to a support agent they should be able to get you more invoices. 

You will need to open a ticket through the Chatbot:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
(and then type: Customer Support Agent)

Or, if you are having trouble with the Chatbot try sending a private message to: 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)