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Payment Failed

Marlies2018
Great Neighbour / Super Voisin

I keep getting Payment Failed - Please try again or use a different payment method.

I have tried on an android phone, iphone and my laptop.  I have tried on the app.  I have cleared cache and cookies, called my bank to make sure they are not blocking payments.

I have auto-filled and manually filled information for address and card info.  I have also tried a credit card and a debit card.

I have made sure all my information is correct and even had PM update the info on my account to make sure everything is current.  I have tried over the span of 2 days now.

Am i missing anything else?

5 REPLIES 5

Qqqq
Great Neighbour / Super Voisin

Same problem... at least the app gives me the chance to add my old postal code as a separate billing address as my card did not update like the rest of my accounts...  i'll be trying again in 1 hr.. ish...

Marlies2018
Great Neighbour / Super Voisin

I will give incognito mode a try.  I have been chatting with a CS agent who been asking me numerous questions but has yet to come up with a solution.  

I hope it works out since there's some pretty awesome deals!

hTideGnow
Mayor / Maire

hi @Marlies2018 you need to wait and hour and try again. Try using Incognito/private/secret mode on your browser to login My Account 

If same,  please submit a ticket with CS Agent here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Handy1
Mayor / Maire

@Marlies2018  You may need to wait one full hour and try again incognito mode / private mode or try the app instead . Sometimes one will have to wait 24 hours and try again . I’m mean time you can buy payment vouchers and load it *611 and resume service . And update card later if in hurry . You can also get support to help you update the card also 

send a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Sansan
Mayor / Maire

No you are not.

Is it possible to purchase a voucher and try to add it that way? Maybe the next renewal date will fix itself. 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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