@mcRichard There's another customer having a similar problem after topping up the account because autopay failed but phone service still was not restored. They haven't updated their thread to say if it's been fixed now, but hopefully this doesn't mean there's another glitch in the system.
It might be a temporary issue with the network tower in your area, but if you're still without service in an hour or so, then you might need to submit a ticket via chatbot and ask customer support for assistance.
Here's a link to chatbot: https://www.publicmobile.ca/en/on/get-help (if needed).
