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Paying with a pre-paid Visa card

Great Neighbour / Super Voisin

Trying to set up my account and pay the first month with a Canada Post single-load prepaid Visa card, as I just arrived in Canada and haven’t had a chance to get a Canadian bank card yet. 

However, when trying to get the 20gb for $35 deal, I keep getting “Error Code:821” saying that something went wrong. Any idea what’s going wrong? Was thinking I maybe need to activate the Visa card somehow so I can link my address to it, however I can’t see any details on the packaging on how to do this. 

Any help would be much appreciated!


Mayor / Maire

Like said.  Contact a CSA

Your prepaid card needs enough on it to cover taxes. 

And for sure a PrePaid Vanilla (but not a "My Vanilla") MasterCard works. 

Mayor / Maire

@ColmDillon   How much is the prepaid visa amount for?  I believe you need to pay the full price of the plan $55+tax at activation and then will receive account credit of $20 before the second payment cycle thru to 16th payment cycle for the discounted price to apply.

Deputy Mayor / Adjoint au Maire

@ColmDillon Since you get error code 821, you need send private message to customer service for help:

Mayor / Maire

@ColmDillon error 821 has to do with you used IMEI for porting info


First,  make sure PM didnlt charge you I  your last attempt 

  Then start again but please use account nimber as the porting info