06-22-2022 11:03 AM - last edited on 06-23-2022 01:32 AM by computergeek541
Hi,
I am trying to reset the password to my self-serve account. I know the answer to my security question, and I have been able to receive the email with the link to reset this password. However, when I click the link sent to my email, it takes me to a Public Mobile page asking for both my old password and new password. Of course, I don't my old password - what can I do?
Thank you.
06-22-2022 09:50 PM
@nbnb wrote:I've attached a screenshot of the page I'm getting below.
Good thinking @BKNS27 , but I think this is the self serve one when I compare them.
@nbnb - So weird and illogical.
I just did it, and it did not have that extra field.
Did it work after trying it again? Maybe copy and paste that link and try it in a different browser to open it.
If you still cannot get the correct screen ask CSA for help. Public Mobile Representatives customer support agents (CSA) can be contacted by either two methods, found here:
https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent
06-22-2022 12:58 PM - edited 06-22-2022 01:07 PM
Strange, this could be for changing the password on this Community page?
The CS_Agent normally send you a verification code through text to change the password on your account.
06-22-2022 11:20 AM
Have you tried re-triggering the email and getting a new link? It might have to wait a period of time.
06-22-2022 11:12 AM
I've attached a screenshot of the page I'm getting below.
06-22-2022 11:10 AM
Odd. I get new password, confirm new password.