I lost my debit card over the holidays, and before I could replace it, Public Mobile attempted to withdraw funds for my plan, but could not. I have since paid for my plan manually with $13 extra on my account, and have updated my card information, but my plan is still not active and I cannot make or receive calls on my phone. My service is not working. I have waited over half an hour, and still nothing. Is there NO way to chat to someone real, in some way? Please assist asap.