Paid my February 22 bill but not show in transaction

[wameedh22]

Hi there

I paid my February 22 bill but not showed in transaction and I received a message to pay.

payment was via Walmat

it was on 02/01/0222 

please add my payment of this month February 2022 and lets be showed in my transaction history.

Thanks

Wameedh xxxxxx

Edit by Dunkman: removed personal information

[esjliv]

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@wameedh22 wrote:

Hi there

I paid my February 22 bill but not showed in transaction and I received a message to pay.

payment was via Walmat

it was on 02/01/0222 

please add my payment of this month February 2022 and lets be showed in my transaction history.

Thanks

Wameedh xxxxxx

Edit by Dunkman: removed personal information

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@wameedh22  - was this an instant top up you did?

So, do you have no services right now?

[Meow]

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@wameedh22 wrote:

how I teach to@CS agent

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Send a private message to the CSA by clicking https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

You’ll need to be logged into your Community account for the link to work.

Be ready to provide account information to CSA to confirm your identity.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

[dabr]

@wameedh22   Here's couple of links, first try the chatbot to submit a ticket:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Second option is to private message CS_Agent:  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[wameedh22]

how I teach to@CS agent

[dabr]

@wameedh22    Click the downward arrow on your post and edit/delete your personal info from it as you're posting on a public forum.

@Luddite  @Lieux @computergeek541 @Dunkman   available to edit OP's post, thanks?

edit:  nvm looks like someone edited, however, @wameedh22 you still need to remove your surname from your post

[Anonymous]

 @wameedh22 : I'm not sure what the situation and chronology is here. Did you buy a voucher at Walmart? Did you enter the voucher in to 611 or self-serve? Do you still have any receipt of that purchase?

[0PX9O4]

@wameedh22 

Please remove your payment voucher since this is a public forum and get in touch with @CS_Agent by private message instead, they will help ensure your payment is properly reflected in your account.