01-02-2023 11:19 AM
I decided to try PM today, I went on the website and purchased a SIM card online for $11.30. After submitting my details I was prompted to change my billing address; while changing my information to the correct address for billing my online banking app notified me of a payment made to SP PUBLIC MOBILE for $11.30.
Will this SIM be sent to me? I did not receive any email confirmation or order number. I can provide proof of transaction as well.
Solved! Go to Solution.
01-02-2023 01:11 PM
01-02-2023 01:10 PM
Ive already paid for this SIM though..
01-02-2023 12:43 PM
Did you pay by credit card or PayPal?
01-02-2023 12:27 PM
the PM sim could take up to 4 weeks to be delivered.
If you're in a hurry try these guys. They promise much faster delivery and if you're near the GTA, they offer a pick-up options. The sims are half price too.
01-02-2023 11:34 AM
Sent an email to PM support as per the previous email, I will update you on the response!
Thank you for being such a quick and helpful community!
01-02-2023 11:29 AM
If your credit card has been charged then you should receive your SIM within 2-3 weeks.
Contact agent for an explanation why you did not receive email confirmation.
Let us know what their response is, please.
01-02-2023 11:20 AM
@JadisonMackie you should get an email confirmation once the purchase was made successfully
Message PM support for confirmation if you don't see one
**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there