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Paid for SIM card but no confirmation?

Great Neighbour / Super Voisin


I decided to try PM today, I went on the website and purchased a SIM card online for $11.30. After submitting my details I was prompted to change my billing address; while changing my information to the correct address for billing my online banking app notified me of a payment made to SP PUBLIC MOBILE for $11.30. 

Will this SIM be sent to me? I did not receive any email confirmation or order number. I can provide proof of transaction as well.




Great Neighbour / Super Voisin


Great Neighbour / Super Voisin

Ive already paid for this SIM though..


Mayor / Maire

Did you pay by credit card or PayPal?


the PM sim could take up to 4 weeks to be delivered.

If you're in a hurry try these guys. They promise much faster delivery and if you're near the GTA, they offer a pick-up options. The sims are half price too.


Great Neighbour / Super Voisin

Sent an email to PM support as per the previous email, I will update you on the response! 

Thank you for being such a quick and helpful community!

Mayor / Maire

If your credit card has been charged then you should receive your SIM within 2-3 weeks.

Contact agent for an explanation why you did not receive email confirmation.

Let us know what their response is, please.

Mayor / Maire

@JadisonMackie you should get an email confirmation once the purchase was made successfully


Message PM support for confirmation if you don't see one

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there