Paid, Chose a number, and then got an activation error

[Grace31]

I have put my new SIm card in and paid for the first month. When I picked a phone number, it then said that it wasn't able to complete the activation. Now when I re-try, it says my SIM card is already in use. please help, thanks

[Grace31]

I downloaded the PM app, put in the new SIM card, chose my subscription, chose that SIM on the menu of options, paid for the first month, chose my phone number, and then it glitched.. saying it couldn't activate. Now it's saying that my subscription has expired and I have to pay again to reactivate it. However when I go through the settings, I can see the new phone number registered.. I can even RCS text from this android to my husband's android, on wifi..

[Dunkman]

@Grace31 

By chance, did you download the PM app to finish off the activation.

[slusagm]

@Grace31 

Use this link to send a direct message to CS Agent 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

But it is late, they will probably reply tomorrow 

[Grace31]

OK thanks... My son is going to be so frustrated.. he's been waiting forever for a phone and somehow I screwed this up 😞 ya i can't even put a ticket in for some reason.

[slusagm]

You don't have to try activation again, you just need to ask PM to help. Submit a ticket 

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:      https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage