Package was supposed to change

[Marchibald]

  I went online and updated my account to change my plan to 4G for the upcoming cycle however it never switched over and I can't seem to get ahold of anybody?  How can I get this done

[hairbag1]

@Marchibald 

try this....

[Yummy]

Public Mobile has web page cache issue so you might be looking at obsolete status. Click on little spinner refresh icons lower down. Try using different browser. Try Incognito/private mode. Clear browser’s cache. Try forced refresh. Use computer and not phone to log in.

[sszz06]

It could be a cache issue. Try incognito mode.

[softech · Accepted solution]

@Marchibald 

With this new site, you likely still reading off the cached version, so the plan details could be not updated

Try to login My Account using Incognito mode (or InPrivate for Edge, Private for Safari) or try again with a completely different browser like Edge/Firefox/Chrome or try on another device.  You should then see the latest info from the server.