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PUK blocked on new account

Great Neighbour / Super Voisin

I purchased new public mobile SIM card and new unlocked phone. I created new account but phone indicates PUK blocked( my falt as I tried to set security password using my account password which I know now was a mistake) Can this be fixed or do I need another New SIM card. If so how do I cancel the account I just setup 4 hrs ago. 

I can get into my main account but cannot confirm setup as email verification is not working and obviously cannot receive text message to my new number.



@Nana1929 so, you wee trying to set Sim lock?



If the message is “PIN unlock key (PUK)” or "Enter PUK Your SIM cannot be accessed" or on an iPhone's status bar showing  "Locked SIM"

open a ticket with PM Support using this direct link:

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Mayor / Maire

@Nana1929  You need ask support for help here 

Getting support / submit ticket


  • Get support by starting a conversation with virtual Chat box /SIMon. Click here                 


Or while your already here and logged in the community


  • you can send a private message   To CS_Agents by clicking here.


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Mayor / Maire

@Nana1929   I think you need the help of support to sort this out now.  Submit a ticket via chatbot here:

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