PM won't accept payment after suspended account due to expired Credit Card using Autopay

[lesmfunk]

Try to make a payment with new credit card but says "Your account has already enough balance."

Payment won't process and account remains suspended due to expired credit card on Autopay.

[hTideGnow]

They obviously want our money.. just that it's a system issue  🙂

[Meow]

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@hTideGnow wrote:

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haha.. this is in fact a common error message  🙂

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Interesting... First company that does not want your $$$$.

Any reason why is this happening?

[hTideGnow]

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@Meow wrote:

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@lesmfunk wrote:

Try to make a payment with new credit card but says "Your account has already enough balance."

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Never heard PM refuses money. I believe you can add as much as you want to your account.

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haha.. this is in fact a common error message  🙂

[Meow]

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@lesmfunk wrote:

Try to make a payment with new credit card but says "Your account has already enough balance."

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Never heard PM refuses money. I believe you can add as much as you want to your account.

Providing screen-print might help to determine cause for issue you are having. Mask your private/sensitive data.

If you still have an issue, please contact MODs:

To contact a moderator, there are 2 methods:

- Use the ticketing system for a faster response time. Click here and type moderator assistance, then select account-related issue, then select you need a human now.  Follow the prompts to submit a ticket,  or, 

- Send a private message to the moderator by clicking here  You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

[Anonymous · Accepted solution]

 @lesmfunk : Choose the other payment amount from the drop down and pay the full plan amount with that card.

The 611 service requires your 4 digit PIN to pay using the pre-registered payment card.

[hTideGnow]

Were you using the Make One time Payment and failed?  If you have not done so, try that first.

If you already tried, with your new credit card setup on Self-Serve, try  call 611 and see if you can load the fund that way.

If it loaded, log back onto Self-serve and reactivate the acocunt