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P.M. fails to send me sms code and messages to port out my number, so how to take my # out

mohamedkhedr
Good Citizen / Bon Citoyen

When there is bad service provided by public mobile and you can not find a person to speak to in Realtime. And you decide to port your number out of this company to another carrier. The port out attempts fails because public mobile does not provide real time support, and the SMS code messages either fail to arrive or arrive late and the attempt of porting out gets rejected.

 

How can you address this? Do you trap customer taking their money not allowing them to port out?

 

How can I take my number out of Public Mobile, while SMS messages to my number from you is unreliable, and I can not find a Realtime customer support to speak to ?

And my new carrier attempts to port the number based on my application gets rejected by you..!! 

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