Overcharged For Refurbished ZTE.

[Me0W]

 Hello

purchased through email link sent to me a ZTE but was charged $69. + tax rather than advertised $39. + tax.Offer Includes a Reoccuring $5. credit for 6 months.

Send emails to originating address with No Response.

Have Order Number available. Phone Received.

Please Assist

• 1x Bonus SIM for $0.00 each
•  1x ZTE Cymbal 2 - Like New / 8GB / Black for $69.00 each

Subtotal : $69.00 CAD

HST : $8.97 CAD

Shipping : $0.00 CAD

Total : $77.97 CAD

Learn more

Explore the latest Certified Pre-Owned phones, such as: Samsung A13 $259.00 $199.00 Shop ZTE Cymbal 2 $69.00 $39.00   Shop

From now until December 6th, upgrade to a phone you’ll love at a price you’ll adore. Right now, when you upgrade to a Certified Pre‑Owned phone1, you can save up to $60 on a phone. But that’s not all, upgrade today and we’ll take $5 off your bill, for up to 6 months.2

It’s easy, here’s how:

Use the same email address xxxxxxxxxx@xxxxxxx to purchase a Public Mobile Certified Pre-Owned phone by December 6th, and get your bill credit for up to 6 months.

[Me0W]

CS_Agent Responded and problem resolved in minutes.

Merci

[darlicious]

@Me0W 

That is strange usually no more than an hour or two on a weekend?

[Me0W]

Just answered and posted

3 posts have vanished!

Also does CS_Agent take weejends off? No response to message yet

[darlicious]

@Me0W 

Ah yes you jumped the gun a little but I imagine pm will issue a refund or a credit if you don't want to wait for a refund to be processed back to your card. I just waited until the proper prices were updated before placing an order for one of my referrals that recieved the email. It was a win-win for them as they lost their phone. I gave them the same phone that I had ordered in the spring but has basically sat unused ( other than to check a few newly activated Sim cards) and swapped out the Sim card and they are back in business. The phone and Sim card replacements set to arrive at my house sometime this week? Was your phone shipped via UPS?

[Quigley]

@Me0W   Good to know the condition is good in your opinion.  The sooner you try to get a hold of a customer service agent, the sooner you'll get your problem fixed.

Good luck 🤞

[Me0W]

Will Do Quigley. Messaged CS_Agent as suggested.

Refurbed ZTE for $9. is a Deal imo.

Great Device for some.

Condition looks good, on charge and shall use shortly and get back.

[Me0W]

Email clearly stated $39. Price plus $30. Line Credit.Was not given Grade Selections.

Thanks

[LitlLdy]

I don’t know what happened! I looked just now & it shows the sale price! I would contact a CS_Agent & ask what happened!

[Quigley · Accepted solution]

@Me0W  Sounds like you went ahead and placed your order for that $39 phone before Public Mobile had time to update the website.   So you got charged the regular and full price of $69.

Use either the Chatbot Simon or send a private message to CS_Agent

To start the process of getting your refund or additional credit.

By the way hows the condition of the phone? Is it's close to new?

[Yummy]

PM sells different grade of phones: like new, very good, good.

Maybe you clicked on higher grade by accident?