11-18-2022 02:28 PM - last edited on 11-20-2022 06:01 PM by computergeek541
purchased through email link sent to me a ZTE but was charged $69. + tax rather than advertised $39. + tax.Offer Includes a Reoccuring $5. credit for 6 months.
Send emails to originating address with No Response.
Have Order Number available. Phone Received.
Subtotal : $69.00 CAD
HST : $8.97 CAD
Shipping : $0.00 CAD
Total : $77.97 CAD
From now until December 6th, upgrade to a phone you’ll love at a price you’ll adore. Right now, when you upgrade to a Certified Pre‑Owned phone1, you can save up to $60 on a phone. But that’s not all, upgrade today and we’ll take $5 off your bill, for up to 6 months.2
It’s easy, here’s how:
Use the same email address xxxxxxxxxx@xxxxxxx to purchase a Public Mobile Certified Pre-Owned phone by December 6th, and get your bill credit for up to 6 months.
Solved! Go to Solution.
11-23-2022 01:58 PM
CS_Agent Responded and problem resolved in minutes.
11-20-2022 05:01 PM
11-20-2022 03:33 PM - edited 11-20-2022 03:34 PM
Just answered and posted
3 posts have vanished!
Also does CS_Agent take weejends off? No response to message yet
11-20-2022 02:28 PM
Ah yes you jumped the gun a little but I imagine pm will issue a refund or a credit if you don't want to wait for a refund to be processed back to your card. I just waited until the proper prices were updated before placing an order for one of my referrals that recieved the email. It was a win-win for them as they lost their phone. I gave them the same phone that I had ordered in the spring but has basically sat unused ( other than to check a few newly activated Sim cards) and swapped out the Sim card and they are back in business. The phone and Sim card replacements set to arrive at my house sometime this week? Was your phone shipped via UPS?
11-18-2022 03:01 PM
@Me0W Good to know the condition is good in your opinion. The sooner you try to get a hold of a customer service agent, the sooner you'll get your problem fixed.
Good luck 🤞
11-18-2022 02:54 PM - edited 11-18-2022 03:01 PM
Will Do Quigley. Messaged CS_Agent as suggested.
Refurbed ZTE for $9. is a Deal imo.
Great Device for some.
Condition looks good, on charge and shall use shortly and get back.
11-18-2022 02:51 PM
Email clearly stated $39. Price plus $30. Line Credit.Was not given Grade Selections.
11-18-2022 02:47 PM - edited 11-23-2022 08:04 AM
I don’t know what happened! I looked just now & it shows the sale price! I would contact a CS_Agent & ask what happened!
11-18-2022 02:38 PM - edited 11-18-2022 02:41 PM
@Me0W Sounds like you went ahead and placed your order for that $39 phone before Public Mobile had time to update the website. So you got charged the regular and full price of $69.
Use either the Chatbot Simon or send a private message to CS_Agent
To start the process of getting your refund or additional credit.
By the way hows the condition of the phone? Is it's close to new?
11-18-2022 02:35 PM
PM sells different grade of phones: like new, very good, good.
Maybe you clicked on higher grade by accident?