Over paid when I only wanted a add on and need it fixed

[J0rdanna]

Accidentally added 10020 off my credit card and I need it fixed I only wanted another data add on please help

[CS_Agent]

Hi,
If you have any questions concerning your account, just send a private message through the following link:https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/The-Public-Mobile-Moderator-Team/ta-p/...

[CS_Agent]

Hi,
If you have any questions concerning your account, just send a private message through the following link:https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/The-Public-Mobile-Moderator-Team/ta-p/...

[sulagok]

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@J0rdanna wrote:

Accidentally added 120 off my credit card and I need it fixed I only wanted another data add on please help

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Hopefully you were successful with the add on already. As for the fund, it'll remain on your account and future montly charges will be deducted there from till it runs out. Similar incident happened to me as a newby too and I currently still have about $78 balance now.

If the add on is however unsuccessful, you may need to contact the moderators.

[ShawnC13]

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@J0rdanna wrote:

Accidentally added 120 off my credit card and I need it fixed I only wanted another data add on please help

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You will need to contact the moderators for help here and see if they can give you a refund.  

To send a private message to a moderator click this link. 

In your message please include: 

• PM Phone Number

• 4 digit PIN (if you don't remember this then they will need at least 3 of the following to verify your identity)

• account number 

• date of birth

• complete address listed on account with postal code

• email address on account

• most commonly called numbers

• alternate number listed on the account

• last payment date and amount

• last 4 digits of the credit card

• Detailed explanation

Community Moderators are available from Monday-Friday 9am(Eastern) to 9pm(Eastern) and Saturday, and Sunday from 9am(Eastern) to 7:30pm(Eastern)

More info on moderators

[J0rdanna]

Accidentally added 120 off my credit card and I need it fixed I only wanted another data add on please help