Over Charged, and my SIM was not activated

[Tvinny]

I went to activate my SIM card, but the page said it was unable to do so due to card issuer problem and that my card was not charged. So i tried a few times, to see if it was simply a internet issue, or what not. I checked my bank shortly after and i was charged 5x at 56.50$, and on top of that i was not able to activate my SIM, and i am unable to log into my account. I have sent 2 messages to the morderator team and have not heard anything back. 

If someone could provide a phone # (there has to be one, due to the retailers needing to contact someone) or help get me in contact with someone that could help that would be greatly appreciated, as i am in need of a phone as i am in the middle of a custody battle and my lawyer is unable to contact me if i don't have this phone sorted out.

Thank you in adanvance,

Tyler

[Tvinny]

Will be marked as solution, when everything has been resolved.

[Dankaroo]

---

@hycm53 wrote:

---

@Tvinny wrote:

I went to activate my SIM card, but the page said it was unable to do so due to card issuer problem and that my card was not charged. So i tried a few times, to see if it was simply a internet issue, or what not. I checked my bank shortly after and i was charged 5x at 56.50$, and on top of that i was not able to activate my SIM, and i am unable to log into my account. I have sent 2 messages to the morderator team and have not heard anything back. 

If someone could provide a phone # (there has to be one, due to the retailers needing to contact someone) or help get me in contact with someone that could help that would be greatly appreciated, as i am in need of a phone as i am in the middle of a custody battle and my lawyer is unable to contact me if i don't have this phone sorted out.

Thank you in adanvance,

Tyler

---

The only way you can contact is moderator team. Send private message to 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

---

Can you please mark this as a solution

[Tvinny]

Thank you

[Mary_M]

Hey @Tvinny,

thanks for reaching out to us !

We can totally understand your situation - we've received your message and one of our mods will get back to you shortly. Please allow us to help.

Best,

Mary

[Lieux]

---

@Tvinny wrote:

So i am out 250$ + my phone possibly for days. 

---

I can understand your frustration...

[Tvinny]

So i am out 250$ + my phone possibly for days. 

[Lieux]

---

@Tvinny wrote:

I went to activate my SIM card, but the page said it was unable to do so due to card issuer problem and that my card was not charged. So i tried a few times, to see if it was simply a internet issue, or what not. I checked my bank shortly after and i was charged 5x at 56.50$, and on top of that i was not able to activate my SIM, and i am unable to log into my account. I have sent 2 messages to the morderator team and have not heard anything back. 

If someone could provide a phone # (there has to be one, due to the retailers needing to contact someone) or help get me in contact with someone that could help that would be greatly appreciated, as i am in need of a phone as i am in the middle of a custody battle and my lawyer is unable to contact me if i don't have this phone sorted out.

Thank you in adanvance,

Tyler

---

Don't worry if something went bad for you and 5x payments were taken the moderator will fix that for you. waiting time is few hours to 2 days. Be patient....and you don't need a lawyer yet..

[hycm53]

---

@Tvinny wrote:

I went to activate mySIMM card, but the page said it was unable to do so due to card issuer problem and that my card was not charged. So i tried a few times, to see if it was simply ainternett issue, or what not. I checked my bank shortly after and i was charged5xx at 56.50$, and on top of that i was not able to activate mySIMM, and i am unable to log into my account. I have sent 2 messages to themorderatorr team and have not heard anything back. 

If someone could provide a phone # (there has to be one, due to the retailers needing to contact someone) or help get me in contact with someone that could help that would be greatly appreciated, as i am in need of a phone as i am in the middle of a custody battle and my lawyer is unable to contact me if i don't have this phone sorted out.

Thank you inadanvancee,

Tyler

---

The only way you can contact is moderator team. Send private message to 

httpss:/productioncommunityypublicmobilee.cat55/notescomposepagee/note-to-user-id/22437

[Metal1967]

@Tvinny 

There is no phone number to call.....moderators as you have already done is your only option..

[hycm53]

---

@Tvinny wrote:

I went to activate my SIM card, but the page said it was unable to do so due to card issuer problem and that my card was not charged. So i tried a few times, to see if it was simply a internet issue, or what not. I checked my bank shortly after and i was charged 5x at 56.50$, and on top of that i was not able to activate my SIM, and i am unable to log into my account. I have sent 2 messages to the morderator team and have not heard anything back. 

If someone could provide a phone # (there has to be one, due to the retailers needing to contact someone) or help get me in contact with someone that could help that would be greatly appreciated, as i am in need of a phone as i am in the middle of a custody battle and my lawyer is unable to contact me if i don't have this phone sorted out.

Thank you in adanvance,

Tyler

---

The only way you can contact is moderator team. Send private message to 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437