Outgoing calls to 438-580-4001

[minhtran66]

My usage history shows numerous outgoing calls to 438-580-4001. I didn’t make those calls. What can I do? I’m on a limited minutes plan 100 mins/month. These outgoing calls drain lot of minutes: 35 minutes in 4 days.How can I get back my unused minutes? It's not fair at all. I don’t want voicemails. What can I do? Thank you.

[Patchio]

@minhtran66 

To disable your voicemail by setting up an extended absence greeting, please follow the instruction linked below:

https://productioncommunity.publicmobile.ca/t5/Get-Support/Disable-voicemail/m-p/645935/highlight/tr...

Full credit to @HALIMACS

[minhtran66]

Thank you,

How to setup an extended absence greetinng?

[cellphoneuser1]

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@BKNS27 wrote:

@minhtran66 

That number is for your voicemail and you can’t disable it.

Only thing you can do is to call your voicemail box from a landline or another phone but don’t call from your cell phone.
Also to avoid minutes charges is to answer the call because incoming calls are unlimited.

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Calls don't need to be answered to avoid minutes used. Messages left by others don't use minutes.

[BKNS27]

@minhtran66 

That number is for your voicemail and you can’t disable it.

Only thing you can do is to call your voicemail box from a landline or another phone but don’t call from your cell phone.
Also to avoid minutes charges is to answer the call because incoming calls are unlimited.

[cellphoneuser1]

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@minhtran66 wrote:

Thank you,

Can I disable voicemail? I don't want voicemail.

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You can use extended absence greetinng to stop messages being left being left but no way to disable voicemail fully.

[minhtran66]

Thank you,

Can I disable voicemail? I don't want voicemail.

[cellphoneuser1 · Accepted solution]

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@minhtran66 wrote:

My usage history shows numerous outgoing calls to 438-580-4001. I didn’t make those calls. What can I do? I’m on a limited minutes plan 100 mins/month. These outgoing calls drain lot of minutes: 35 minutes in 4 days.How can I get back my unused minutes? It's not fair at all. I don’t want voicemails. What can I do? Thank you.

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Nothing needs to be done.  That's your voicemail.  When someone leaves a message or hears your recording, your account shows it as an outgoing call to that number. It doesn't count as usage.  It only counts if you used your phone to listen to the message. If you spent 35 minute to listen and used your phone to for it, you can't get them back because they were used.