Out of Data?

[KodyBelliveau]

I received a text message from Public Mobile saying my data is 95% gone. When I log into my account, I see I have used less than 1% of my data.

My account also says the following two things:
1. Your services are on hold due to the expiration of your subscription. If your services are on hold for more than 90 days, your account will be closed permanently and you'll lose your phone number.

2. Don’t worry about interruptions in your service when you have your subscription on.

Subscription will renew on Oct 08, 2025

My question: Do I need to change my subscription or will it renew?

[KodyBelliveau]

Thanks for the reply! I don't see any warning signs after checking and my services seem to be functioning normally. I'll keep an eye on it but sounds like it was just a bug.

[hTideGnow]

hi@KodyBelliveau 

i could have been sent wrong.

But check again using Incognito/private/secret mode on your browser to login My Account, or try using the PM app (logoff the app first and log back in)

and also, try calling *611 and it will tell you your data used as well

if both confirmed you are good, then you can ignore the text

[ORNGNBLK · Accepted solution]

@KodyBelliveau  no need to worry, the "subscription on hold" message is common on your renewal date. As long a your CC is valid, the payment should be taken today and the error will disappear.  If you have service now, thats all that matters.  And the data message seems to be hitting alot of people right now. I think its a glitch.