Online Account No Longer Showing Data Usage?

[nonpromqueen]

My daughter said her data hasn't been working, logged into her account and it doesn't even show how much has been used as usual. 

[srlawren]

@nonpromqueen please mark either https://productioncommunity.publicmobile.ca/t5/Discussions/Online-Account-No-Longer-Showing-Data-Usa... or https://productioncommunity.publicmobile.ca/t5/Discussions/Online-Account-No-Longer-Showing-Data-Usa... as the solution, as they are both the correct answer and arrived within 60 seconds of each other (ie both were typing at the same time).

[stonechucker]

As stated by @Anonymous, the solution is certainly not correct.  I've removed the 'solution' and will hope the correct solution is accepted for the actual solution already provided.

[geopublic]

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@Anonymous wrote:

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@Triguy wrote:

Moderator can be reached at 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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I'm not sure why this was your answer for this question and nor am I sure why the OP selected this post as the solution. Oh well.

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@Anonymous  I'm guessing must be that they believe that there was an issue with the data counter or they want to renew the plan early. 

[Anonymous]

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@Triguy wrote:

Moderator can be reached at 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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I'm not sure why this was your answer for this question and nor am I sure why the OP selected this post as the solution. Oh well.

[popping]

@nonpromqueen 

If you does not see any data usage line on your overview page, you had used all your plan data for the current billing cycle.

Options:

1.  Ask moderator to renew you plan early.  Moderator wait is 2 - 3 days.  This may not be your option if you only have couple of days before your next renewal date.

2.  You can do a plan change to another similar plan now.  Please note that you may not get your autopay and referral rewards as they are awarded in 30 days intervals.

3.  PM data add-on is expensive at $30/1GB.

4.  You plan may not provide you enough data for your monthly usage.  Consider another plan.

[Triguy]

Moderator can be reached at 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[geopublic]

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@nonpromqueen wrote:

My daughter said her data hasn't been working, logged into her account and it doesn't even show how much has been used as usual. 

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@nonpromqueen  That means that all the data was used up. You can purchase an add-on for extra data or change to a plan that offers more data.

[NDesai · Accepted solution]

@nonpromqueen That usually means all data has been used up. She can either buy the data add-on, or renew the plan early by reaching out to mods.