09-11-2025 11:22 AM
I have changed providers and got a new phone. Also transfered my number to new provider. My new phone has an esim and the old phone has a physical sim. Here's the problem I don't get texts to my new phone it all goes to my old phone. I have turned it off but I still don't get it sent to new phone. How can I fix this?
09-11-2025 11:48 AM
@Abigail4ever If you have transferred to a new provider that is not PM, you will need to check with the new provider as to why you are experiencing this issue.
09-11-2025 11:28 AM
Did you sign into your My Account and change the sim card number under the Profile tab?
Once you do that everything should be going to the new phone.