On hold?

[Croft]

I am on auto pay. If you (Public Mobile) cannot take your auto payment on time, that is not my fault and you do not put me on hd or suspend my account. Pay youtself! The money is there waiting for you! Thas is NOT the kind of service we deserve and expect!

[AK32]

If they took payment and all your services (text/call/data) are working normally, i wouldnt worry and just ignore it. If it is a system issue hopefully they release a statement soon. But if you want to make sure everything is fine you can send them a direct message here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Hope this helps 🙂

[Pippinik]

My cc expires a few years from now and this is the second time I got the message.

[Randy001]

My payment was made 2 days ago and now i get this message.  Why do they keep having these glitches?  This isn't the first time they have caused mass panic in error.  If my account had been on hold, would the SMS 2FA still work?

[Handy1]

@Croft  Yes this been ongoing issue for the last 24 hours it seems . But if services are working you can stately ignore . pM should really put this up in the announcement section of the site for all to see untill it resolved 

[hTideGnow]

hi @Croft 

that is not considered as an harrasing texts or email, it just a scare at max

if your PM services have no problem o, please ignore the message about the overdue issue.  It looks like there was a system glitch and those email were sent wrong, sent to the wrong group of customers

if you are concern, you can also  submit ticket with  support agent:

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[Chalupa_Batman]

Please note that Public Mobile often experiences system failures which result in an unauthorized email/notice/text with incorrect information on it which leads the customer to believe there are issues with their accounts resulting in mass confusion. As long as your services are working like making and receiving calls, text messaging and data, please disregard this email.

[Croft]

This is my second day of harassing messages concerning non payment of my account. I am on auto pay and the payment was taken out on schedule on Aug 5. Are they unable to fix this problem? I know the volunteers answering these complaints are in no way to blame, I just hope that if there are enough complaints the information will filter up to someone who can stop this action which appears to be attempting to bully us into making double payments.

[Croft]

I understand the situation Handy1 and I apologist if it sounds like I blame you as I do not! I do hope that someone in charge reads these complaints and fixes the problem! I have always had an issue that PM management manages to insulate themselves from their customers with layers of unpaid volunteers like yourself.

[Croft]

That was not the issue and they got around to taking the payment the same day as they sent the email.

[Handy1]

@Croft  I agree with you also note I’m just a customer like you .myself have gotten this error message on my renewal day before too so it’s not uncommon around here unfortunately. What matters thou is that your services still work and you don’t have to take any further action 

[BKNS27]

@Croft 

I haven’t had any issues for the last 3 years except when my CC is to expire. You might want to check the registered CC expiry date.

[Croft]

Everything is working now but I don't know if there was a break in my service overnight and I had a bit of a panic when I got the email saying I had not paid my bill but my credit card website showed the money had been taken out. I like the auto pay but I certainly trust and expect that Public Mobile will not take the payment and then cut off my service for no payment. This is what the notice said, that, "Your service has been put on hold while we await your payment". This is totally unacceptable.

[Handy1 · Accepted solution]

@Croft   If services still work just ignore , seems to be system wide glitch . Many customers getting same error message