11-28-2022 08:00 PM
I am on the old rewards plan. I referred about 5 people within the last 30 days or so, and every time i did get the cha-ching SMS giving me the $1/ month credit. which was applied to my renewal a few days ago.
But what I don't see is the $5 for 5 months bill credit that has been going on (the main reason for my push to get these people onboard. how do I get this credit applied?
11-28-2022 08:06 PM
@bilaliz That last promotion for the $5 x6 should start appearing in your account the first week of December, if you're talking about the last one.
Your also only allowed to get one if those. $5x6. For all other referral you'll only get the $1 monthly rewards.
11-28-2022 08:04 PM
@bilaliz hi 1st there hasn't been a 5 for 5 for a few weeks 2nd you can only get one 5 for 5 credit per promo there is a new one that started today 😁
11-28-2022 08:02 PM - edited 11-28-2022 08:04 PM
It's likely the campaign hasn't begun to apply to accounts.
It'll likely display on your next renewal.
If it's been more than one full cycle, contact support:
To contact a Customer Support Agent, there are 2 methods:
Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.