Oh no! It looks like something went wrong,

[RockinRobin]

I get this message every time I try to access plans and addons.

Oh no!
It looks like something went wrong, but don’t panic.

Log out and then log back in again to continue. Or return to the Login Page.

I tried to make a payment and reactivate my account. I couldn't do it. Always got a error and I made 2 payments instead of one. I don't know how it happened since I got a error message every single time.

I want 4 things.

My account to be reactivated with the same plan.

A refund for the last payment I made.

A fix day for payment. Not every 30 days.

The self serve page to work properly.

Thank you.

[ureachedmichy]

Same problem no amount of browsers or incognito or any kind of fiddling will make it work, what a joke of a website and a joke of a company. Just horrible.. probably the worst ive ever seen. 

[softech]

@RockinRobin  Yes, I might be wrong, look like Chatr and Lucky are both monthly.

But it is what it is, Public Mobile is running on 30 days cycle and it has been like this for long time.  I also hope that they will change it .  

[RockinRobin]

Lucky Mobile is by month. Fix day.

[softech]

---

@RockinRobin wrote:

Always got a error and I made 2 payments instead of one. I don't know how it

The self serve page to work properly.

Thank you.

---

did you confirm from your CC that PM did charge you the amount?  do you see some money showing up as  Available Fund on My Account?

If there is Available Fund there and the amount is bigger than your plan amount, try to do one more manual payment of $1 using the "Other" option and it should work.

then see if you have a button "Reactivate current plan", click on it and logoff My Account and reboot the phone.

If you dont see any fund there as Available Fund, very likely your "2 payment" didn't go through and wasn't really changed on your credit card.  Double check that

"A fix day for payment. Not every 30 days."  Sorry, it won't happen, all Tier 3 providers going with a 30 days cycle.  You will have to go to a Tier 2 or Tier 1 (Koodo/Telus) postpaid plan

[Triguy]

You are better off to leave the credit in your account so it can be used for your next payment.  If you still need assistance then submit a ticket to a CSA.  Click on the bubble on bottom right corner.

[Anonymous]

---

@RockinRobin wrote:

I want the refund.

---

@RockinRobin 

go sign in to Self-Serve, to review your account, if you found at Available Funds: $ ? has the amount left,
leave it for next bill cycle the will take it from there automatically,

Explain your issue to Contact Customer Support Agent by CS_Agent ,
they can solve your issue, they are nice Service Team they will help you 100%.

Here’s How To Contact Customer Support Agent by CS_Agent, and Submit a Ticket 

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here link,to get started.

• or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,
• You’ll need to be logged in to your Community account for the link to work.

• please include in your message,
  
• your account number, 
  
• your phone number,
• your account 4 digit pin,
• your Email address,

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
  Check your private message inbox (click on the envelope top right of your screen)

         Good Luck....

[RockinRobin]

I want the refund.

[Anonymous]

@RockinRobin 

the website is working very will 100%

the issue with your Browers..

i suggest you can try it for a different Browser

close all Browser and do clear cache and cookies for any Browser,

how to clear cache and cookies in microsoft edge browser visit Here link,

and use a Browser from your computer,is better

use Browser microsoft edge or chrome latest version
and just make sure your Browser is up to date update
sometime is the Browser is not update is give a issue.

for microsoft edge how to update your browser visit Here link, 

and Restart your computer, is will help a lot,

and if you use a home internet please do one thing take your power internet off for about

a 1 minute and put it back on,to refreshing your network,

[t_p]

---

@RockinRobin wrote:

I want

A fix day for payment. Not every 30 days.

Thank you.

---

No can do. PM works on a 30 days cycle, not monthly.

[TeagueAU]

I also had success on Safari for this issue.

[JK8]

@RockinRobin 

Clear your browser cache/cookies and go incognito. Chrome or Edge browsers work well.

Note: This site is best viewed on latest versions of Google Chrome and Mozilla Firefox, or Internet Explorer 10 and above. For the best experience, enable cookies and JavaScript on your browser.

All cycles are 30 days for renewal….no fix day.

Leave the extra payment in Available Funds in self service. It will be used on your next renewal.