Number lost on account

[Tosha1]

Hi I reentered new credit card info to update for two cell phones only one reactivated and not the other 

[esjliv]

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@Tosha1 wrote:

Hi I reentered new credit card info to update for two cell phones only one reactivated and not the other 

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Hi @Tosha1 ,

Do you still have services this could be your account going through the normal renewal process. The SELF SERVE account can say "expired" or "suspended" on the day of or before your plan is due to renew. So if this is the case, ignore these messages on your SELF SERVE account.

If you have no services, and it is past your renewal, maybe your autopay failed?

1. Add Funds to your Plan Amount (through SELF SERVE or by calling 611 if you have a card registered)
2. Resume service in the lost/stolen feature on your SELF SERVE account
3. Reboot phone

[mpcdesign]

@Tosha1

If you read the small print with Public Mobile vouchers, it may take 24 hours to 72 hours to be activated. When I first joined Public Mobile, I went that route versus a credit card. I had forked out close to $150 worth in vouchers, and I didn't read the small print.

Let's say I was so stressed, thinking I was going to lose my money (I bought it from Canadian Tire, and no refunds btw), and that it was a scam. But, in the end, and after 72 hours, my vouchers finally worked. Read the small print before buying vouchers!

[cin7]

You might need to buy a voucher to reactivate the PM phone number that did not reactivate.

In case you've entered the credit card too many times to update it, the system may have blocked it. Contact the moderator team for assistance:

Start a conversation with the virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Choose the chat bubble in the lower right hand corner and follow the prompts.

Alternatively, you can send a private message to the Moderators (https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437). You’ll need to login first to your Community account for the link to work.

[computergeek541]

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@Tosha1 wrote:

Hi I reentered new credit card info to update for two cell phones only one reactivated and not the other 

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If this is a matter of autopay failing or replacing a credit card after an Public Mobile service suspension, simply adding a new credit card does not reactivate service. A manual payment needs to be made.