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Not recieving calls and text, cannot log into my account

ArranB93
Great Neighbour / Super Voisin

I noticed recently my phone signal symbol as an "!" Beside it. So I check my account and I owed money (as my card recently expired). So I signed it, added new card and paid the amount and added auto renewal. Payment was confirmed in statement. However my phone still has this "!" And I'm not receiving texts. I recently tried to sign into my account and it redirected me to "internal service error" this has happened over a week now. 

 

Can someone please advise as I have important documents to report which require my phone number to register.

 

Thanks, Arran 

 

 

4 REPLIES 4

maximum_gato
Model Citizen / Citoyen Modèle

@ArranB93 

When you log into your self serve is your account status active?

JK8
Mayor / Maire

@ArranB93 

 

Self service is down for maintenance right now. Try later. Use chrome, but clear your cache first and go incognito.

 

Once self service is up confirm whether your Account Status is Active as suggested by @maximum_gato 

 

In the meantime try rebooting, resetting network settings, reinstalling SIM card.

BKNS27
Mayor / Maire

@ArranB93 

Self Serve accounts are under maintenance overnight so try login after 10:00 am EST tomorrow.

JL9
Mayor / Maire

I am assuming you sorted it out? The maintenance is obviously over hopefully it is back up and running.