Not receiving text messages from some people.

[Emi_lee]

I recently got a new public mobile SIM card and brand new phone number. 

it’s been about a month since activation and I realized I am not getting text messages from some of my friends.

I am a tech savvy person. I turned on/off the phone, on/off airplane mode, system settings messages, on/off mms, on/off iMessage. I even tried putting my SIM card from iPhone to android phone. STILL only getting text message from half of my friends. 

What is going on?

[jasond240]

Following. Trying to solve a similar situation with my mom's phone but she's been with PM for a couple years. SMS from only certain contacts are received, not even from PM. Outgoing SMS are working fine.

[BKNS27]

@Emi_lee 

During porting over to PM, did you reply to the text with YES from your old carrier confirming you are porting over to PM?

I am sure that Send as SMS is enable since you are get text from some of your friends.

[Sansan]

If you've done that and it's still not working,  on the bottom right of your screen, there's an orange bubble with a chatbot. Put your request in there for assistance.

[Sansan]

@Emi_lee Were you a public mobile customer from before? If

Did you change the sim card number in your profile?

https://www.publicmobile.ca/en/ab/get-help/articles/change-sim-number