12-15-2023 12:08 PM
Hey, the new E-sim setup has an issue: I cannot receive calls on my newly ported Public Mobile number.
I ported my E-Sim from Fido to Public Mobile yesterday and since then I have been having this issue.
Please help me with this issue.
Solved! Go to Solution.
12-15-2023 07:45 PM
@Dhruv_Dobhal wrote:Re: Not able to receive calls on my newly ported Public Mobile number.Thank you for replying, Dhruv_Dobhal!
Please share the 19 digits New SIM card number:
Also,
Please answer at least two of the following questions so I can help you to change the SIM card:
-How long have you been with Public Mobile? (Please share the date when you activated this account)
-What rate plan do you have? (Kindly share the price of your plan and features included)
-What is the last phone number you called or texted?
I'll be waiting for your reply!
Best regards,
Luis
The above message I have got from Luis, is someone available to help me with this issue?
Please remember that this is an open message forum. You need to discuss this privately (not here) with a customer support agent.
12-15-2023 07:41 PM
Thank you for replying, Dhruv_Dobhal!
Please share the 19 digits New SIM card number:
Also,
Please answer at least two of the following questions so I can help you to change the SIM card:
-How long have you been with Public Mobile? (Please share the date when you activated this account)
-What rate plan do you have? (Kindly share the price of your plan and features included)
-What is the last phone number you called or texted?
I'll be waiting for your reply!
Best regards,
Luis
The above message I have got from Luis, is someone available to help me with this issue?
12-15-2023 04:40 PM
@Dhruv_Dobhal you really need to just use this link to get help from support
⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
12-15-2023 04:38 PM
To login in the app, its asking for authentication via text message, and as informed before i am not getting text messages as the sim is not there.Is there a possibility to remove the authentication step or if I can do the authentication through my email?
12-15-2023 04:33 PM
@Dhruv_Dobhal If you deleted the eSIM you have to rebuy one . With phone you want the eSIM on go to the app log in and go to subscription add on page . Notice in bottom of my pic says “shop SIM card “ tap it and choose eSIM download and install that’s it
12-15-2023 04:13 PM
Can you send me esim of Public mobile again as the request from Fido is already processed now,as previously the esim from Public mobile got deleted .
12-15-2023 03:49 PM - edited 12-15-2023 03:50 PM
@Dhruv_Dobhal I’m just a customer like you trying to help you . I don’t work for PM . I sent you the number to the porting team .and have you link to support also
use this link to the community in box
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
12-15-2023 03:47 PM
can you send the new port request and clear the old request as the old request got expired,just spoke with the Fido customer care.
12-15-2023 01:20 PM
@Dhruv_Dobhal I’m just customer like you trying to help . You can submit ticket with support
send a private message To CS_Agents
⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
12-15-2023 01:19 PM
@Niki1465 Sent ! Check your inbox for the number
12-15-2023 01:16 PM
Just called Fido they are saying that there is no Port Request for my number please can you cross-check at your end I am stuck with this issue.Recently I had a talk with Public Mobile agent they said that they have submitted the request but there is no request at their end.
12-15-2023 12:48 PM
Hi Im having the same issue, could you please send the number to me?
12-15-2023 12:18 PM
I had this issue as well, there was some kind of technical error with the porting process. I suggest sending a personal message to customer service (CS_Agent) - they were able to get me sorted fairly quickly.
12-15-2023 12:16 PM
@Dhruv_Dobhal I’ll send you the porting team number private message and they can re trigger the port request for you