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leqi7092 · ‎02-04-2023

I just activeted my service yesterday, no signal since the activation. I have a oneplus 6t, and dual sim.

cellphoneuser1 · ‎02-04-2023

@leqi7092 wrote:
I just activeted my service yesterday, no signal since the activation. I have a oneplus 6t, and dual sim.

Make sure it's not using the 2g network setting. There's no 2g at Public.

leqi7092 · ‎02-04-2023

ok thanks!

esjliv · ‎02-04-2023

@leqi7092 - have you tried the SIM inside the other sim slot? IF not, try that first. Remember to restart your phone too.

What does the status in your My Account say, is it Active?

If so, try:

toggle into and out of airplane mode
remove the SIM card and try it into another phone to see it if works
Check if your phone is blacklisted here: https://www.devicecheck.ca/check-status-device-canada/
perform a Reset of the device's Network Settings
Is your phone locked? Contact your previous provider to unlock it for you. You will need your imei number, dial *#06# to get it.

If issues persist after this and anyone else who has some suggestions, submit a ticket to CSA for assistance to check the activation of your account.

To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them found here:

softech · ‎02-04-2023

@leqi7092 did it has an error like "no network" or "sim not provisioned"?

your phone should work on PM without problem. Try your PM sim card on another phone.

But I think it is just a sim card provisioning problem, easy fix for PM and you just need to open a ticket to engage them to look into it:

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

No signal at all.