No service on new activation

[waffleShirt]

Hey @CS_Agent

I signed up for Public Mobile earlier this evening and the activation process was successful for a new number and my plan was billed successfully. Everything is also showing as active in self service, and I received the activation confirmation email. 

However I have not had any service since inserting the sim card and I can only make emergency calls. I have checked that my phone is compatible and I know the phone works as I just removed my Speakout sim card, and I have previously had a Fido sim and have also used the phone in Australia with Australian sim cards.

Is there some other problem with my account that might be preventing my service from working? 

Thanks 

Tom

[waffleShirt]

Thanks @computergeek541 seems as though my Australian sim card might have made a mess of some settings on my phone.

I'm hoping the service works for me as well, Speakout had issues in some areas I visit regularly (mostly Lillooet), some im hoping the Telus network has better coverage there.

[computergeek541]

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@waffleShirt wrote:

Solved! 

I did a reset of the network settings on my phone (Settings->Backup and Reset->Network Settings Reset). After this I was able to search for available carriers and select Public Mobile. Whereas before the search would immediately fail every time. Thanks @matbasm for your help.

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Good to hear.  I hope that the service ends up working well for you.

[waffleShirt · Accepted solution]

Solved! 

I did a reset of the network settings on my phone (Settings->Backup and Reset->Network Settings Reset). After this I was able to search for available carriers and select Public Mobile. Whereas before the search would immediately fail every time. Thanks @matbasm for your help.

[computergeek541]

As @matbasm was pointing out, the root of your difficulties aren't with APN settings as they only enable cellular internet use.

Unfortunately, saying that you have used this phone before on both Speakout and Fido before is not a good test to see if this phone is good for use with Public Mobile. It still is entirely possible that something did go wrong with the activation process, but keep in mind that Rogers has a 2G GSM network.  For the most basic of compatibilities and to make or receive any phone calls, your phone must have 3g compatibility with at least one of 850 or 1900MHz.  If it doesn't, this phone won't be any good for Public Mobile service.

Since you have been out of country, is it possible that your Speakout account has expired and since been closed out? 

I also wonder if the the IMEI of your device somehow ended up on the national blacklist.

[waffleShirt]

Thanks for the reply.

I checked my phone using the willmyphonework.net website and it indicated no issues. I have a HTC One M9. 

I did restart my phone a few times and I have removed and reinstalled the sim as well. 

I didn't receive any text messages after the activation. Its not just data, I can't make calls or send messages either. The APN for the network loaded automatically on my phone but i also entered the settings manually just to be sure but no luck.

I just tried my old speakout sim and it seems to be having the same issues as well. I just returned to Canada from Australia so im wondering if the sim I was using there has made a mess of something on my phone. The phone was bought in Canada and has worked with many different sim cards before. 

Ill try contacting the moderators directly. Thanks for your help! 

[matbasm]

@waffleShirt, Where/how did you check your phone's compatibility?  If it was solely the IMEI checker on the Public Mobile web site, that is not a true indicator of compatibility.  I generally means that the phone has not been reported as stolen.

Based on your comments, it sounds like your phone is unlocked.

Just to be sure, you did restart your phone after registering?

Normally, new activations with new numbers take only a few minutes.

If the problem was only data, i would recommend checking APN settings.  However, if you also have calling and texting and neither is working, then there is something more global going on.  You mentioned that you received a confirmation email.  Was there a confirmation text by any chance?

If all else seems right, you should send a private message to the moderator team.  They will be able to get you going.  include your account number & PIN in your initial message.  It should help speed up communications.  They will be back on-line at 9AM (Toronto time).

Click here to send them a private message.
Information regarding the moderators team can be found by following this link.