04-13-2017 07:42 PM - edited 01-05-2022 01:57 AM
10-03-2020 06:40 PM
You can access your self serve account? Clear your browser. Use secret/incognito mode with chrome, firefox or safari.Log into your account. Suspend your service via lost /stolen. Log out. Wait 1 min. Log in. Unsuspend. Has the system taken your payment from your balance? If so does it say active? Or click reactivate. Log out. Reboot phone.
10-03-2020 05:54 PM
Thanks,
Waiting for moderator response as I add pin and have enough of a balance for my plan but still nothing
10-03-2020 05:52 PM - edited 10-03-2020 05:54 PM
Try making a manual payment in your self serve account. Alternatively, you could purchase a voucher and call 611 to make a payment or you could pay using recharge.com or ding.com but there is a service charge. If you still need assistance then submit a ticket to a moderator by clicking on the question mark on the bottom right corner.
10-03-2020 05:47 PM
Hello,
My auto pay did not go through..Got text to add pin...did that and still no service.
Removed auto pay...still no plans and now I have a credit that I can't seem to use to add my plan.
Please fix this.
Shelly
08-15-2017 11:59 AM
Hi Mary,
Although I updated the expiry of my credit card online and did the payment last night, it's still no service. It's said Public Mobile as the carrier on my phone but no service. This is getting very frustrationg since I had to put in the same information a million times for like half an hour trying to pay in order to reactivate last night and even after the payment went through, it's still no service. Please provide solution as I would like to get this resolved ASAP before I look into using other service providers.
Regards,
Allan
04-14-2017 09:49 AM - edited 04-14-2017 09:52 AM
Good morning @SaraV,
Thank you for reaching out to us!
I'm sorry to hear that your services weren't working despite topping up. You may have experienced an issue with our activation portal, but after locating a fully active account - I'm pleased to confirm that your services are functional. It seems like the account was activated after all! 🙂
Please don't hesitate to contact us if you require any further assistance.
Welcome to Public Mobile!
Mary
04-13-2017 09:13 PM
@SaraV In your private message to any moderator include whatever bits of the following info you have:
If you were trying to transfer a number from another carrier also include:
You old SIM should continue working until the port-in completes; don't cancel your old account.
Hang in there. It will get sorted tomorrow.
04-13-2017 07:54 PM - edited 04-13-2017 07:55 PM
04-13-2017 07:53 PM
Send a prvate message to the mod and include your phone number, sim number email address etc...
the sim card number is teh most important.
04-13-2017 07:50 PM
04-13-2017 07:43 PM - edited 04-13-2017 07:47 PM