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No outgoing calls

Samvad
New in Town / Nouveau en Ville

1) For local numbers I get a message that my plan does not cover the number and I need add ons.

2) Toll free numbers are included in my usage.

3) My area keeps changing to Ontario or BC even after several attempts to make it AB.

 

16 REPLIES 16

z10user4
Mayor / Maire

@Samvad wrote:

1) For local numbers I get a message that my plan does not cover the number and I need add ons.

2) Toll free numbers are included in my usage.

3) My area keeps changing to Ontario or BC even after several attempts to make it AB.

 


 @Samvad 

1. What plan are you on?

2. Are you asking? If so then they should not consume minutes.

3. Do you mean your phone number? What do you mean "keeps changing"?

dabr
Mayor / Maire

@Samvad wrote:

1) For local numbers I get a message that my plan does not cover the number and I need add ons.

2) Toll free numbers are included in my usage.

3) My area keeps changing to Ontario or BC even after several attempts to make it AB.

 


@Samvad   Try adding +1 in front of the numbers you are calling, but your toll free calling shouldn't incur any charges/airtime as already mentioned.  Also can you clarify what you mean when you say your area keeps changing?  How does it change?

CS_Agent
Customer Support Agent

Hello @Samvad 😄

Please send us a private message so we are able to investigate this further.

Thank you!

Public Mobile Team

gpixel4
Mayor / Maire


@CS_Agent wrote:

Hello @Samvad 😄

Please send us a private message so we are able to investigate this further.

Thank you!

Public Mobile Team


@CS_Agent   Is private messaging the preferred option now?  I thought submitting a ticket via SIMon was prioritized?


@dabr wrote:

@CS_Agent wrote:

Hello @Samvad 😄

Please send us a private message so we are able to investigate this further.

Thank you!

Public Mobile Team


@CS_Agent   Is private messaging the preferred option now?  I thought submitting a ticket via SIMon was prioritized?


Yeah computergeek541 has been asking that for a few days now when he has seen the mods post inviting a pm. Of course...silence.


@z10user4 wrote:

@dabr wrote:

@CS_Agent wrote:

Hello @Samvad 😄

Please send us a private message so we are able to investigate this further.

Thank you!

Public Mobile Team


@CS_Agent   Is private messaging the preferred option now?  I thought submitting a ticket via SIMon was prioritized?


Yeah computergeek541 has been asking that for a few days now when he has seen the mods post inviting a pm. Of course...silence.


Maybe the oracles can ask what the preferred option is through their own forum to moderators?

@Tiana_V @ are you able to chime in here?

 

Which is the prefered method to contact moderators?  There should be a consistent messaging coming from management, moderators and community.

@mimmo seems if the OPs question clearly needs help from Moderators, the viable option is to send a direct message