No old public rewards in August

[wendyle181]

Hi, i do not receive my old rewards autopay and loyalty in last month August. How can i check my old rewards activity or status? I do not want to move to new rewards program

[wendyle181]

Yes i did renew early. I will wait for next bill cycle. Thamk you

[esjliv · Accepted solution]

@wendyle181  - did you get charged the full amount and no rewards were applied on a regular scheduled renewal? This could happen in error, but your rewards should be applied to your available funds area. If not, report this to a CSA to have them applied.

OR, did you Change Your Plan to another plan (or renew early) prior to regular renewal, if you did this you would have forfeited any rewards due to renewing early. But rewards should be applied as normal on your next regular renewal.

[HALIMACS]

@wendyle181 

These rewards are applied upon renewal - i presume you recently had a renewal occur.

Under your self-serve, there is a tab on the left to access rewards.   From there, you can view the rewards status and program you are currently enrolled in.