No mobile networks available

[Kwrty]

Hi,

Hello I need help as I no longer have any signal at home. 

When I try dialing it say no mobile networks available even if the picture of PUBLIC MOBILE is visible.

[hTideGnow]

hi @Kwrty 

what phones are the first and second one? if your first one is the older phone,   it could be a problem with the 3G Network in your area

[Kwrty]

I put the SIM on to an other phone and SIM is Ok.

The first phone became non-functional this morning, and the cause is unknown.

Thank you for your help.

My case is closed.

Regards.

[DDM69]

Have you tried rebooting your device?  Or turn airplane mode on for 10 seconds and then turn it off.

[hTideGnow]

hi @Kwrty 

there currently no active outage in Quebec
https://www.telus.com/en/qc/outages

So, it could be just a local network issue in your area if any.  But please also try your sim card on another phone to confirm it is not a device problem

if same, please submit ticket as advised above

[Kwrty]

My phone has been unable to make or receive calls since this morning.

[Kwrty]

My account is active and the next payment is demanded on Mar. 4 2025.

[hTideGnow · Accepted solution]

hi @Kwrty 

check if your account is active.  Login My Account using Incognito/private/secret mode on your browser to login My Account, or try using the PM app (logoff the app first and log back in)

if it is suspended, make a manual payment to resume  service.  But if it is showing active, the non your phone, try changing the network mode to 3G and 4G (LTE) , try both , and see if any of the two connected

if same, then as PM support to help, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

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