02-01-2023 07:08 PM - last edited on 03-15-2023 10:23 PM by computergeek541
Hi,
I switched from Public Mobile to a different provider a few months ago and when transferring the phone number they said they'd take care of everything and cancel my account with Public Mobile for me.
Well, they did transfer the phone number and I've been using it with the new provider ever since, however, Public Mobile is still billing me every month, looks like they deactivated my online account as well and I can't log in.
How do I contact Public Mobile so they can remove my credit card from their system? I don't even want my money back. I just want them to stop charging my card.
Solved! Go to Solution.
02-01-2023 07:16 PM
If your number was ported properly to the new service provider, it should absolutely have closed your public mobile account.
If you still have charges past the date of porting, and you are unable to get resolved by contacting the customer support agents, do a chargeback with your credit card provider.
It's unlikely it will get to that point and very likely Public Mobile will refund charges past the date of a successful port.
The key word here is, "successful".
To contact a Customer Support Agent, there are 2 methods:
Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.
02-01-2023 07:14 PM
@Rics4ntos - a few months ago..did you accept the SMS text on the public mobile SIM card to correctly port over to the new provider? That does seem like a long time if you did approve the text and are still getting charged.
You are right, a successful port to another provider should cancel your account here with Public. Did you have more than one accounts or activations with Public Mobile by any chance?
Can you still log into your My Account pages? If so, you can remove Autopay from there.
Otherwise, if Public is charging you incorrectly contact CSA to have payment methods stopped.
Public Mobile Representatives customer support agents (CSA) can be contacted by either two methods, found here:
https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent
02-01-2023 07:14 PM
@Rics4ntos yes, it shouldn't happen, please open ticket with PM support and ask for refund
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there
02-01-2023 07:09 PM
Hi @Rics4ntos
send a private message to CS_Agent
here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437