No internet on Huawei phone

[Fereshtehkhadem]

A relative recently visited, bringing an unlocked Huawei phone. I bought them a Public Mobile SIM card. While they are able to make and receive calls, the internet is not working. Although the phone displays a 4G signal, there is no internet access.

[Fereshtehkhadem]

No issues with the home Wi-Fi or calling.

[hTideGnow]

hi @Fereshtehkhadem which Huewai model is that?

[BKNS27]

@Fereshtehkhadem 

Can the Huawei phone connect to your home wifi or public wifi?

Also, it needs VoLTE (voice over LTE) for calling. So enter the IMEI to see if it is compatible with PM on the bottom of the link.

https://www.publicmobile.ca/en/on/get-help/articles/volte?_gl=1*1qks5fo*_gcl_aw*R0NMLjE3MzA4MTg5ODgu... 

[Chalupa_Batman]

To confirm if your phone will work with Public Mobile, please see this link. At the bottom of the page, you can insert your IMEI number and the system will advise you if it will work with Public Mobile.

https://www.publicmobile.ca/en/get-help/articles/volte

Enter the IMEI number at the bottom of the page.

You can try to reset the network settings and reboot.

You can also check the APN settings.

Name: Public Mobile
APN: sp.mb.com
Proxy: Leave blank
Port: Leave blank
Username: Leave blank
Password: Leave blank
Server: Leave blank
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMSC proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
Authentication type: Leave blank
APN type: Leave blank