03-04-2024 10:37 AM - last edited on 03-24-2024 11:33 PM by Dunkman
On my phone I have, one physical and the other eSim, both are Bell.
I did an eSim port from Bell to PM and as part of the activation I was prompted to select one of the existing lines to replace. I selected the old eSim and continued. I replied 'YES' to my Bell carrier and continued.
When I checked my Bell account, my phone is still active.
I receive texts/calls from existing PM members. However, any external carriers go directly to my old carrier vm. I don't receive any external text messages either.
When in my PM account to get Full Access it sends a verification code to my PM phone# which I never receive.
I have created a ticket and did not get the email confirmation as my account is not fully active.
Any suggestions on how to get my account up a running fully?
Solved! Go to Solution.
03-04-2024 01:53 PM
@HootieG88 Thank you.
03-04-2024 12:44 PM
It looks like you did everything correctly. Complete porting can take up to 2 or more hours. Check your Bell account again after 2 hours and see if you line is gone from your Bell account.
03-04-2024 11:04 AM
Hello @hTideGnow Yes, I got the text from Bell and replied 'YES'.
Thank you I will give them a call.
03-04-2024 10:49 AM
HI @DeeT
the port was not completed.
Did you get a text from Bell, did you reply YES?
It could be an incomplete port. PM porting support team can help. I have sent you the porting support team number. Please check your Community inbox (envelope on top right), check for the number and call