No available minutes

[williamceriharr]

Once again after just 3 days it says "no available minutes" so again I have a dead phone.  Michaelia sorted it out and all was OK for a few days ;  now back again.  What a system !  I think I will have to try another company but that will mean being without a phone for a week or more.  Is it possible to speak to someone  but even this is impossible with no phone.   HELP

[computergeek541 · Accepted solution]

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@BKNS27 wrote:

Reply back to Michaelia in the Message section.

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3 days after being last contacted by a customer support agent means that the previous ticket has already been closed.  The customer should not simply reply to Michaelia.   The customer will need to open a brand new ticket using the chatbot.

[BKNS27]

@williamceriharr 

Reply back to Michaelia in the Message section.

[hairbag1]

@williamceriharr 

there is no one to actually speak to. If you've been through this before...you know the drill. Contact Customer Support and they'll "fix" it for you, I'm afraid that's the best we can suggest.

Try doing a network reset too.

[hTideGnow]

hi @williamceriharr 

do you have unlimited calling minutes?  If you do, it is just a common glitch.  Usually a device reboot would resolve the problem.   If you still unable to call after a rebooting the phone, ask PM support agent to refresh the account

submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
             (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")         
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage