07-14-2022 07:27 PM
I can't sign into my account. I get a notification window that my password is not correct, which it is. Furthermore, I cannot change my password because the 6-digit number is not sent to my phone. What is the solution?
Solved! Go to Solution.
07-14-2022 07:49 PM
There's an email option as well. Type in your account email and it will send the code there.
07-14-2022 07:31 PM - edited 07-14-2022 07:40 PM
@AMaulhardt
contact a cs agent
1. you can open a ticket through Simon here https://publicmobile.ca/chatbot.
type request email password reset
2. alternatively you can private message them here
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
check your community envelope for a reply
07-14-2022 07:30 PM - edited 07-14-2022 07:34 PM
contact to support team to reset password by CS_Agent
