5 hours ago
How do I gain access to my account if I lost my phone AND access to my email.. now I can't get my 2 step verification code. I want to transfer my number but I can't without access to my text or my account!
HELP!!!
@aleciadmaclean without access to both you will need to reach out to a support agent.
You will need to open a ticket through the Chatbot:https://widget.telus.tiia.ai/publicmobile/publicmobile.html(and then type: Customer Support Agent)
Or, if you are having trouble with the Chatbot try sending a private message to:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437(note: you will need to be logged into your Community account for this link to work)
