08-13-2018 09:28 AM - edited 01-04-2022 06:44 PM
08-13-2018 03:55 PM
I had the same issue a few months back. It turned out it was the way the phone numbers were formatted. It worked when I switched to the area code in brackets then the phone number with no spaces and no hyphen Eg (555)5555555. Adding 1 before any 800 numbers also didn't work.
08-13-2018 09:59 AM
Thanks for your help though 🙂
08-13-2018 09:58 AM
You did everything properly. Now, unforunately, you have to wait. If you messaged yesterday, hopefully, you will receive a message sometime today. Moderators have been extremely busy and wait times have been higher than usual. Sorry, not much help from me.....
08-13-2018 09:52 AM
Yes show payment received. Sent question to moderators yesterday. No response.
08-13-2018 09:49 AM - edited 08-13-2018 09:50 AM
Does the payment history showed payment?
If still issues, you will need to contact moderators. Wait time about 24 hours for respond.
Here is instructions to contact moderator:
Recommendation: do not send multiple message to moderators. First come, First service. Each new message will put you further down the job list.
Or just send a private message through the following link :
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Community Moderators are available from Monday to Friday 9am (EDT) to 9pm (EDT) and Saturday, and Sunday from 9am (EDT) to 7:30pm (EDT)
08-13-2018 09:44 AM - edited 08-13-2018 09:49 AM
$0 Balance
paid with voucher says : Service : Active
Did everything reboot, sim remove put back in, reset network settings etc
08-13-2018 09:40 AM
Did you renew your funds with autopay via credit card? Payment voucher? If you changed credit cards on your autopay, you may need to manual load funds into account first before your service starts again.
What does your balance show presently? Payment history display?