No Talk service!

[mhatton]

After having called a few people today, and being on the Unlimited Provincial Talk plan, I received a message when I try to make a local call that I am not on a Talk plan at all.

Plan expires in a month.

Whats up PM?

[pakmode]

Yeah. Total pain in the axe sometimes. 

[SD08]

---

@will13am wrote:

---

I am so lucky not to work in the customer service related industry.  I don't have the right moral fiber to have the gloves down no matter what.  

---

Sometimes I think the worst part of a customer service job is serving the customers.

Yet here I am on this forum essentially doing just that for free.  

---

[will13am]

---

@srlawren wrote:

---

@will13am wrote:

---

---

It's pretty hard to customize a message for every possible user error.  The best approach is always to look back at every step and see if anything was out of place.

---

@will13am I totally beg to differ here.  Come on man, mis-dialing vs. not having talk on your plan are pretty different things!  Playing a message that you don't have talk in your plan should really not be the catch-all case as it's really confusing.  Even the old telco "the number could not be completed as dialed" would be 700%* clearer and would lead you to check that you had the number entered correctly.  It would lead you to the correct outcome, instead of having to try to figure out why your plan suddenly doesn't have talk when it did and still should. 

*completely fabricated statistic, but let's just say it would be a LOT clearer, mmkay?

---

@srlawren, you have a point.  I just get a little irked when customers go into an impatient rant as if they have no role in the debacle.  It gives this service a bad name that is mostly not deserved.  Just trying to defend the good name.  I am so lucky not to work in the customer service related industry.  I don't have the right moral fiber to have the gloves down no matter what.  

[srlawren]

---

@will13am wrote:

---

---

It's pretty hard to customize a message for every possible user error.  The best approach is always to look back at every step and see if anything was out of place.

---

@will13am I totally beg to differ here.  Come on man, mis-dialing vs. not having talk on your plan are pretty different things!  Playing a message that you don't have talk in your plan should really not be the catch-all case as it's really confusing.  Even the old telco "the number could not be completed as dialed" would be 700%* clearer and would lead you to check that you had the number entered correctly.  It would lead you to the correct outcome, instead of having to try to figure out why your plan suddenly doesn't have talk when it did and still should. 

*completely fabricated statistic, but let's just say it would be a LOT clearer, mmkay?

[pakmode]

Lol. I had a similar problem a few days ago. I used my car's bluetooth to dial a number, but I had input 1 extra digit into it....sure enough a PM error message came up. 

[will13am]

---

@mhatton wrote:

Never mind. I had not properly entered the full phone number in my address book. It would be much more useful if the PM message had said something more like "Something has gone wrong" rather than something completely incorrect like "You haven't subscribed to a Talk plan"

---

It's pretty hard to customize a message for every possible user error.  The best approach is always to look back at every step and see if anything was out of place.

[mhatton · Accepted solution]

Never mind. I had not properly entered the full phone number in my address book. It would be much more useful if the PM message had said something more like "Something has gone wrong" rather than something completely incorrect like "You haven't subscribed to a Talk plan"

[Shazia_K]

Hey @mhatton, 

Sorry to hear about this, 

Can you please follow @ShawnC13's suggestion? I will be glad to help out 🙂 

Thanks,

Shazia

[ShawnC13]

@mhatton, have you tried restarting your phone?  Sounds like you will need to be in contact with a MOD.  I will tag @Shazia_K and you will need to click on her name and then click the send private message.  Provide her with your phone number and sim card number and that way she can start to look into this for you.