No SMS received from previous provider to port number to PM

[Car_25]

I did not receive any SMS from my previous provider (Speakout) to port previous number to Public Mobile. Its been well over 5 hours and my previous plan still is active and PM SIM has also been activated. Would appreciate any help. 

[Dunkman]

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@Florante wrote:

Hello there, I'm having the same issue as well. It's been 3 days now and I still don't have my old phone number. I'm with Rogers and they rea-activated my account just to port out. But I haven't receive any message from PM since I submitted the ticket. Is there any number that I can call or chat with PM? I don't want to loose my old number. Thanks.

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@Florante 

I will private message you the Telus team porting number. Since Public mobile belongs to Telus group of companies, this team should be able to help. Check your private message inbox.  

[Florante]

Hello there, I'm having the same issue as well. It's been 3 days now and I still don't have my old phone number. I'm with Rogers and they rea-activated my account just to port out. But I haven't receive any message from PM since I submitted the ticket. Is there any number that I can call or chat with PM? I don't want to loose my old number. Thanks.

[softech]

@HappyDias Speakout does not send Sms for port authorization 

And what did you provide PM for porting info? IMEI? PIN?

  Speakout uses the IMEI at time of activation or at some point in your account history, not the IMEI currently on the network.  

          This means that for older Speakout account that you have changed phone since you joined, you might need the IMEI from a phone several years ago.  

          You can call into Speakout customer service and provide them the IMEI that you have to see if it matches what they have on the account. If it does, then you can port with the IMEI only, instead of the PIN.  

          If you no longer have access to that IMEI, they will not disclose the IMEI to you, and you will have to ask Public Mobile to port via PIN only.

[CS_Agent]

Hi

Please explain, what cancellation?

[Car_25]

Would any of you know how to contact PM to request cancellation.

[Car_25]

Porting agent at Kudoo could not assist.

[HappyDias]

Had a similar issue. On my iPhone for some reason the previous carrier was turned off in the cellular/settings when I was trying to port over my number. 

[slusagm]

there is a porting assistance team you can call and ask for update. I can't post the number here, but I will message the number to your community inbox. Please check and call them