01-29-2018 07:43 PM - edited 01-04-2022 03:25 PM
No Internet for two weeks, tried to switch same cell phone 1Phone 5. Nothing changed. APN seems to be good. If it not solve in two days I have to change provider.
01-30-2018 12:09 PM
@Alamgeer please see the info @mimmo has provided. The moderators are Public Mobile employees and can be trusted with your info. They are here to help.
01-30-2018 10:50 AM
wrote:Curious why two weeks before raising the issue?
Exactly what I thought when I read OP's post.
01-29-2018 10:28 PM
Curious why two weeks before raising the issue?
01-29-2018 08:56 PM
@Alamgeer use this info to send moderators information:
the require your email address phone number and pin.
How can you get help with your account, activation, or service?
In your message please include:
Don't know your pin?--provide any 3 of the following:
How long until they reply?:
Additional Useful Information:
01-29-2018 08:29 PM
How can I leave private information in message? How can I trust? I don't know about moderator. There should be at-least official email so I can email all inforation to them.
01-29-2018 08:19 PM
wrote:Yeah I tried my wife cell phone with public mobile sim, same problem
Then best contact the moderators as suggested earlier. Seems it's your account or the SIM. If you can find another active SIM you could rule out the phone.
01-29-2018 08:18 PM
Me and wife have the same iPhone 5
01-29-2018 08:16 PM
Is the phone an iPhone 5 or something else?
01-29-2018 08:15 PM
Yeah I tried my wife cell phone with public mobile sim, same problem
01-29-2018 08:07 PM
@Alamgeer if you have access to another phone I would pop your sim into it. this will isoate account vs hardware issue.
01-29-2018 08:06 PM
@Alamgeerwrote:I double checked Public mobile apn is right. I didn't change any setting and it was working before two weeks ago with no issue
What is your new phone? Is it possible for you to post a screenshot of your APN settings? When you turn on your data and turn off wifi, what happens when you try to load a web page?
______________________________________________________________________
I am not a mod. Do not send me private message with your personal info.
If you need to contact PM Customer Support Agent, send a Private Message.
01-29-2018 08:02 PM
I double checked Public mobile apn is right. I didn't change any setting and it was working before two weeks ago with no issue
01-29-2018 07:58 PM
If internet was working before and not now. And you have add-on showing, then it's time for mods to have a look.
How can you get help with your account, activation, or service?
In your message please include:
Don't know your pin?--provide any 3 of the following:
How long until they reply?:
Additional Useful Information:
01-29-2018 07:58 PM
@Alamgeerwrote:It just renewed showing
17.955 / 1536 MB. Even I didn't used 17.955 MB. As it's not woriking. And before renew I had few hundered MB left but internet was not working. I'm able to received call and text and can call and text.Thanks for quick reply
When Data is not working on the phone, it is usually an issue with the APN setting. I see that Data is available to use in your account. So as long as the APN is correct and your data is turned on, it should work.
Try matching your phone APN settings to the one here: https://apn-canada.gishan.net/
______________________________________________________________________
I am not a mod. Do not send me private message with your personal info.
If you need to contact PM Customer Support Agent, send a Private Message.
01-29-2018 07:56 PM
It just renewed showing
01-29-2018 07:52 PM
Login to your account and look under Add-ons. Do you see data there? If not it's been used.
What is make/model of the phone you wish to get operatijng?
Are you able to make calls/texts?